THE IMPACT OF EMPLOYEE ENGAGEMENT ON ORGANIZATIONAL PERFORMANCE

ABSTRACT: The primary objective of this research endeavour was to examine the influence of employee engagement within the organisational context. The research inquiry will be directed by the subsequent research queries: What are the ramifications of insufficient employee involvement on organisational success within the context of Pact? What are the existing employee engagement strategies at Pact? What is the influence of employee engagement on organisational performance at Pact?

The study employed a census descriptive design, encompassing the entire target population of 28 employees from the Pact organisation. Data collection was conducted through the utilisation of questionnaires, followed by the application of descriptive statistics for the purpose of data analysis, enabling the derivation of conclusive findings. The research commenced with a preliminary survey as a means of determining the appropriateness of the questionnaires in facilitating respondents' comprehension of the inquiries and aligning with the overarching goal of the study. The pilot study was conducted to verify the accuracy and comprehensiveness of the research instrument. The utilisation of a research assistant has contributed to the enhancement of the data collection process. Subsequently, the process of data coding was undertaken, which was followed by the presentation of the data through the use of tables, figures, and graphs. The present study employed a descriptive strategy for the examination of the acquired data. The analysis of the acquired quantitative data was conducted using SPSS software version 21. The results were then presented using several statistical measures, including percentages, means, standard deviations, and frequencies. The data was obtained through the administration of a Likert scale questionnaire, ranging from 1 to 5, using the drop and pick method to collect responses from the participants.

Based on the research findings, it can be observed that Pact, as an organisation, has made a dedicated effort to foster employee engagement. This is achieved by involving employees at all levels in the process of formulating organisational strategies. The study revealed that Pact has successfully established a coherent connection between the daily activities of its employees and the strategic objectives and overarching mission of the organisation. The research findings also indicate that there is a positive correlation between employee engagement and organisational performance. The active participation of employees in decision-making processes at Pact has been found to contribute to a higher level of employee commitment inside the workplace. The majority of the employees made indirect references to the notion that they possess all the necessary tools and resources to carry out their work with efficiency.

Interdepartmentally. The study additionally demonstrated that the optimal utilisation of employee skills and abilities necessitates the active involvement of employees inside the organisational framework. Pact has placed emphasis on enhancing communication inside the organisation by implementing regular weekly webinars and afternoon brown bag sessions. These initiatives have effectively facilitated a transparent and coherent understanding among employees regarding the long-term goals and aspirations of the organisation.

The study reached the determination that there exists a correlation between employee engagement and employee performance. The reason for this phenomenon is attributed to the absence of employee engagement, which results in a decline in both employee commitment and staff competence. Similarly, the absence of employee involvement has a detrimental impact on the comprehension of employees on the rationale for the company's chosen trajectory. Furthermore, the development and execution of a proficient employee engagement system has significant importance in enhancing employee performance.

This study suggests that Pact should improve and reinforce its employee engagement strategies by raising awareness. This would enable employees to develop a sense of pride in their affiliation with the organisation and consequently carry out their daily responsibilities effectively. An additional suggestion was made that Pact should consider granting its employees the opportunity to contribute to the decision-making processes within the organisation. The Pact organisation should prioritise the enhancement of efficient employee communication, employee empowerment, effective strategy formulation, and the implementation of monetary awards that incentivize employees to carry out their jobs effectively. These measures will contribute to the overall improvement of the organization's performance at Pact.